Terms & Conditions of use
Our team at CFS is completely dedicated to your total satisfaction. If you have any questions or comments, please contact us.
CFS Fibreglass is a trading name of CFSNET Ltd. Where the terms 'We', 'Our', 'Us' and 'The Company' are used, this means CFS. The terms 'You', 'Your' and 'The Customer' are used to mean the person(s) purchasing from CFS. Please see the 'Contact
' section of the website for our full address and contact details.
Making A Purchase Through Our Website:
Making a purchase could not be easier. Just browse our online catalogue, select the product you would like to order and click 'Add to Cart'. You can view the contents of your shopping cart or go to checkout by using the buttons at the top right-hand corner of the screen. When going through the checkout process please check your details, then just click 'continue'. You will be asked to enter payment details, then the order is submitted.
Use of this website is only accessible on an invitation basis by logging in with usernames and passwords initially provided by CFS. By logging into the website you are agreeing that you have read, understood and accepted our terms and conditions.
Once you have submitted the order through our website you will be sent an automatic email which acknowledges your order. For the purposes of contract law, this email confirmation is not acceptance or confirmation of any contract.
We will indicate acceptance of the order and therefore the contract by sending you the goods and the contract will be confirmed and concluded by you receiving either a printed or emailed invoice for the order.
Occasionally we will not have the amount of stock that may be required to fulfil an order, if this happens, you will be contacted by phone and/or email on the day we receive the order. We will contact you to inform you of the revised delivery date, back order the items or offer suitable alternatives. If the options presented are not suitable you can cancel either the items in question or the whole order. If we substitute the items and the substitutes are unsatisfactory then you have the right to cancel these items and we will collect them.
If we are unable to reach you, the order will be put on hold until you have contacted us to discuss the order.
Our website is designed to make it easy to change your order at the shopping cart and checkout, but if you are unable to rectify a mistake or make a change, please contact us by phone (01209 821028) or email
and we will assist you.
Making a Payment:
In order to protect you and us from debit and credit card fraud, we reserve the right to send first and/or large orders to the cardholder's address only or to seek more information from you. We will always contact you on these occasions.
We accept Visa, Mastercard, Maestro, Switch and Solo credit and debit cards. We do not accept American Express. We also accept payments by cheque or BACS bank transfers but please be aware that we will not release or send the goods until payment has cleared through our account.
When placing orders through our website, although you provide payment details at the time of placing the order through our secure payment provider, SagePay, the payment is not removed from your card until we have checked and dispatched your order and invoice. While the payment amount remains allocated but unaccepted by CFS, the order or contract has not been accepted or confirmed. This allocation remains open for a maximum of 30 days.
Although we strive to be accurate with all product details and prices, if a product or price is incorrect due to a typographical error we have the right to refuse or cancel any order whether or not the order has been confirmed. If your credit or debit card has already been charged and we subsequently cancel your order, we will immediately refund the full amount.
There are no known cases of credit or debit card fraud occurring whilst using our shopping system over the internet. We use a secure third party payment gateway, Sagepay, to process all card payments. This way, no card details are passed through or stored on any of CFS's websites.
If you have a credit account authorised by and agreed with CFS, payments must be made in accordance with the separate terms and conditions provided to you in writing at the time of the account application being accepted by CFS.
If such an agreement is in place then this website will not request payment when you submit an order.
VAT is applied to your order at a rate of 20%. If you have any queries regarding VAT on your order please contact us
Delivery & Shipping:
Please refer to the 'Delivery
' section on our website for information on delivery prices, areas and time periods.
We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CFS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods.
All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended. Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice.
Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a 'special instructions' box on the 'delivery address' page of the website for this purpose.
We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is your responsibility to inform us of any access restrictions to the delivery address at the time of order.
Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CFS. If you request an order to be re-sent from CFS to yourself after it has been returned to CFS for the above reasons, further delivery charges will be incurred.
Delivery time periods are estimates and cannot be guaranteed. CFS uses third party courier companies and on rare occasions, delays may occur due to reasons beyond our and their control.
Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods.
Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties.
We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you.
Please ensure that you check your items carefully upon receipt and notify us of any damaged, missing or incorrectly sent items within 7 days of receiving the goods so that we can resolve the problem straight away. Many of our products have reasonably short shelf lives. If goods are allowed to go out of date and therefore become unusable before we are informed of any issues then we may not be able to help.
We rely on third party couriers who are usually very careful, but very occasionally problems can occur. If your goods arrive damaged, please be prepared to provide photographs to us as proof. We may forward these photographs to our couriers as part of any claims process.
We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 15% handling charge, this does not affect your statutory rights.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The UK implementation of the EU Directive on Consumer Rights 2011/83/EC), you may have the right to cancel your order and claim a refund.
These cancellation rights may only apply to distance sales transactions (remote sales conducted largely or wholly by telephone, internet or post), they must be carried out within the European Union and they only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business.
To exercise these rights you can either fill out the model cancellation form accessible here: or you may contact us by phone, email, fax or letter and tell us you wish to cancel within 14 days of you receiving the goods. For your records it is advisable to state your intentions in writing. If you have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you. If not, you may lose your right to cancel.
We will charge the customer the reasonable cost of collecting the cancelled goods. As an estimate, the collection costs will be the same as the original delivery charge for the order. Alternatively a customer may arrange to return the goods to CFS themselves at their own expense and CFS will refund the cost of the items upon receipt of the goods.
If you are buying in the course of a trade or business, or you are based outside the European Union, please be aware that you may not have the automatic right to cancel your order with CFSNET Ltd. However, please contact us with any concerns and we will strive to assist you where we can. This does not affect your statutory rights as may be applicable under UK legislation.
We put every effort into providing quality products and a seamless service, but we recognise that sometimes things can go wrong. If you have a concern please contact us as soon as possible and we will take steps to address any issues.
Please contact us by telephone, email, fax or by post as soon as the concern arises, and we will acknowledge your complaint within two working days. It may take longer to resolve, but we will assign a member of staff to your case and they will ensure they continue to maintain contact until the matter is resolved.
By purchasing any items through this website you are confirming that you are over 18 years of age.
It is illegal to sell knives, solvents and volatile substances to persons under the age of 18.
The CFS Fibreglass name, logo and information on this site is the property of CFS Fibreglass, a trading name of CFSNET Ltd) and is governed by copyright laws and customers may not use these without permission from CFS Fibreglass.
This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Customers may download or print information guides for their own personal reference purposes only but any other reproduction, copying, publishing or use for business other than CFS's own business is prohibited.
The content of the pages of this website is for your general information and use only. It is subject to change without notice and changes will be in force from when posted on this site.
CFS endeavours to to keep all information up to date, accurate and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. This includes colour representations and swatches, which are as accurate as our processes allow but which can vary according to the equipment used to view the website. All weights and sizes are to be used as a guide only. This does not affect your statutory rights or our statutory liability.
Your use of or reliance on any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.
We strive to keep the website operating smoothly and efficiently, However CFS takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Password security is your own responsibility. CFS will not be responsible for any loss or damage arising from any failure by you to protect your own password or account login details.
Unauthorised use of this website or contents may give rise to a claim for damages and/or be a criminal offence.
The terms and conditions of this website and usage of this website are subject to the laws and jurisdiction of England.